My bookmarks folder is sorted alpha, but my Process folder is sorted by date added… it’s sort of like a digital diary of my process in designing a new team—where there once was one, there are now many. You could replace…

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  Understand the problem Research the problem and gather data Re-frame the problem Design the solution Test the solution Implement the solution Ship the feature Follow the feature’s success Did the solution solve the problem? Rinse + repeat by Francesca Negro,…

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In 2009, IDEO designed and launched the HCD Toolkit, a first-of-its-kind book that laid out how and why human-centered design can impact the social sector. A full-color, 192-page book, the Field Guide comes with 57 design methods, the key mindsets that…

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The Design Sprint Process is a five-day process for answering critical business questions through design, prototyping, and testing ideas with customers developed by designer Jake Knapp at Google Ventures Design. Get the Google Design Sprint Kit

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How to Conduct a Heuristic Evaluation by Jakob Nielsen Heuristic evaluation involves having a small set of evaluators examine the interface and judge its compliance with recognized usability principles (the “heuristics”). See also Konigi’s Heuristic Evaluation Reference.  

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